Coronavirus Update for Our Valued Customers:
We are here for you!
The Sierra support team is fully staffed and, most importantly, ready to help. Our business hours remain the same and we are answering calls and emails in order received.
When emailing or leaving a voicemail please be sure to give your name, company name, best way to contact you and a brief description of your issue.
Are you suddenly managing your workforce from afar and need to track time for remote workers? We have some fantastic tools that work with your current systems. Just let your support rep know.
Did you know? Our hand reader clocks are manufactured with an anti-microbial hand placement surface. We also have hands free face id clocks, and mobile apps.
Doing a deep clean of your workplace? Here’s a handy blog article we put together about how to clean your time clocks.
Service Level Commitment
Sierra Workforce Solutions is constantly working to improve their commitment to quality customer support. When reaching out for help with Sierra, we believe our customers should know what to expect from us. Our internal service level agreements that we work to achieve are as follows:
When you call Sierra Workforce Solutions, one of our live Technical Support Analysts will respond immediately. Should all of our analysts be busy on the phones, leave us a voicemail. We will retrieve the voicemail in 45 minutes or less, and call you back within 1.5 business hours.
When you email us, one of our Technical Support Analysts will respond within 4 business hours. Currently, Sierra response times are less than 1 business hour.
It’s easy. When you need us, contact us via email or phone during business hours and we will help you.
Office Hours: Monday – Friday from 6 am to 4 pm Pacific Standard Time
Call Us Direct: (916) 673-2165
Send Us an Email: firstname.lastname@example.org